Access to and use of the services of KHC Grand Travel LLC d/b/a KHC Grand Travel (“KHC” and/or “us/our”) is subject to acceptance of these terms and conditions (“Terms and Conditions”). These terms and conditions govern the relationship between KHC and you, the purchaser and/or traveler (“Client” and “passenger” and “you/your”). By planning travel with KHC, you agree to be bound by these terms and acknowledge that KHC acts solely as a booking agent for disclosed principal supplier tour operators, cruise lines, hotels, airlines, air charters, bus companies, ground transportation, boat purveyors or owners, and other independent contractors providing accommodations, transportation, and/or other services (“Supplier(s)”), and is not the source or provider of the travel services. These terms include warranties and disclaimers and exclusions of liability and may restrict your rights and remedies and provide protection to KHC. IF YOU DO NOT AGREE WITH ANY PART OF THESE TERMS AND CONDITIONS, PLEASE DO NOT USE KHC’S SERVICES. No alterations to these terms and conditions may be made by any KHC authorized representative or agent, unless in writing by an authorized officer of KHC.
1. USE OF KHC SERVICES, ACCESS AND INFORMATION FOR TRAVEL BOOKINGS
You warrant that you are at least 18 years of age and possess the legal authority to enter into this Agreement and to make travel bookings with KHC in accordance with all terms and conditions herein. You agree to be financially responsible for all of your travel bookings and warrant that all information supplied by you, on behalf of yourself, members of your household, or others for whom you are authorized to transact business with KHC is true and accurate. You agree that you will only make legitimate reservations or purchases for you or for another person for whom you are legally authorized to act when transacting business with KHC and its Suppliers, and acknowledge that, without limitation, any speculative, false, or fraudulent reservation is prohibited. All bookings are accepted by KHC as agent for the travel Suppliers on your itinerary. Separate Supplier terms and conditions will apply to your reservation and purchase of travel-related goods and services that you select, and you understand and agree to abide by the terms and conditions of purchase imposed by any Supplier that you have selected as a service provider for your travel.
2. PAYMENTS AND CANCELATIONS
You shall be completely responsible for all charges, fees, duties, taxes, and assessments arising out of your travel bookings through KHC. By submitting a credit card authorization form to KHC, you agree to allow KHC to use your payment method to purchase travel products from our Suppliers on your behalf. All payments for travel are due prior to departure according to each Supplier’s terms and conditions of booking. If final and full payment is not received by the applicable due date, reservations may be subject to cancelation and deposits may be forfeited. You understand that any violation of any such Supplier’s conditions of purchase may result in cancelation of your reservation(s) or purchase, in your being denied access to any flights, tours, hotels, cruises, or other travel services, in your forfeiting any monies paid for such reservation(s) or purchase. In some cases, there is NO REFUND once a booking is made and paid in full. You may not be entitled to a refund if you change or cancel your travel plans after confirmation of a booking. All cancelation requests must be sent to KHC in writing. As a result of cancelation, KHC’s and third-party Supplier’s cancelation penalties will apply, which are detailed in your travel documentation, and on each Supplier’s website. Cancelation fees will be charged to the credit card or other payment method you authorized to pay for travel services or deducted from the
Supplier’s refund.
EXCEPTING IN CASES OF FRAUD, YOU AGREE NOT TO FILE ANY DISPUTE WITH YOUR BANK OR CREDIT CARD COMPANY TO AVOID OR VIOLATE ANY BOOKING TERMS AND CONDITIONS OF KHC OR ITS SUPPLIERS, INCLUDING CANCELLATIONS OR CHANGES OF ITINERARY OR ARRANGEMENTS FOR REASONS BEYOND THE CONTROL OF KHC OR ITS SUPPLIERS. IF YOU ATTEMPT TO CHARGEBACK, REVERSE OR RECOLLECT A PREVIOUSLY AUTHORIZED TRIP PAYMENT, KHC RESERVES THE RIGHT TO COLLECT ALL ADDITIONAL COSTS, FEES AND EXPENSES ASSOCIATED WITH SUCH CHARGEBACK, REVERSAL OR RECOLLECTION, INCLUDING, WITHOUT LIMITATION, ATTORNEY FEES.
When you receive any and all travel documents, it is your sole responsibility to review and verify all information for accuracy. Contact KHC immediately if changes or corrections are required. You acknowledge that it is your responsibility to review all documentation necessary for checking in with Suppliers on your itinerary.
3. TRAVEL DOCUMENTS, INCLUDING TSA AND DHS ACCEPTABLE IDENTIFICATION
REQUIREMENTS
It is the responsibility of each Client to obtain and carry a valid passport, visa(s), and all other
documents required by applicable government regulations. When traveling domestically or
internationally, the U.S. Transportation Security Administration (TSA) and U.S. Department of
Homeland Security (DHS) advise that everyone carry at least two forms of acceptable
identification in order to board a flight. Acceptable identification can be found at
http://www.tsa.gov/traveler-information/acceptable-ids; examples are DHS-designated
enhanced driver’s license, Passport, a foreign government passport. The name, date of birth
and gender that appears on the identification card must exactly match the same such data that
is listed on airline ticket(s) and booking records.
KHC strongly recommends that you take into account that certain countries will not admit a
passenger if their passport expires within six (6) months of the date of entry. Non-United States
citizens may require additional documentation. Client is responsible to make KHC aware when
traveling on a passport from a country other than the United States of America. KHC neither
controls nor warrants the issuance of visas or approval of visa waivers related to your travel.
Should a visa not be issued, KHC is not responsible for lost payments made toward the
contemplated trip. Please note that rules of each country regarding entry and exit change on a
daily basis.
Children and infants also require travel documents. Minors traveling with one parent, and/or
without both parents, may be stopped and not admitted, unless authenticated and verified
consent forms are provided to the authorities; please see https://help.cbp.gov/s/article/Article-
3643 for additional information. The U.S. Customs and Border Protection Agency requires that
for groups of children under age 19 arriving to the United States by land or sea from contiguous
territory and traveling with a school group, religious group, social or cultural organization, or
sports team, may also present an original or copy of his or her birth certificate, a Consular
Report of Birth Abroad, or a Naturalization Certificate. Parental or legal guardian consent must
be provided to the supervising adult/Group Leader in writing.
You acknowledge any failure to strictly comply with these requirements may result in denied
boarding or an undue delay at an airport security checkpoint causing Client to miss flight(s), and
subsequent scheduled travel bookings on cruises and tours. Check each Supplier’s website to
ensure you and all members in your travel group or party obtain and carry travel
documentation required.
4. INDIVIDUAL ENTRY AND EXIT REQUIREMENTS
Each country holds different views of past criminal offenses, whether within or outside of their
boundaries. If you have a current or prior criminal offense, contact that country directly for
entry and exit requirements. You can visit the US State Department Website for further
information about these requirements. See, https://travel.state.gov/content/travel.html. We
do not inquire about an individual’s criminal record in the interest of respecting our Clients’
privacy. For example, if traveling to or through Canada, individuals with a Driving While
Intoxicated (DWI) record should review current entry requirements. See:
http://www.cic.gc.ca/english/information/faq/inadmissibility/index.asp.
5. HAZARDOUS MATERIALS
Federal law prohibits passengers from bringing hazardous materials on the aircraft.
(1) Federal law forbids the carriage of hazardous materials aboard aircraft in the
passenger’s luggage or on the passenger’s person. A violation can result in five years’
imprisonment and penalties of $250,000 or more (49 U.S.C. 5124). Hazardous materials include
explosives, compressed gases, flammable liquids and solids, oxidizers, poisons, corrosives and
radio- active materials. Examples: Paints, lighter fluid, fireworks, tear gases, oxygen bottles, and
radiopharmaceuticals.
(2) There are special exceptions for small quantities (up to 70 ounces total) of medicinal
and toilet articles carried in the passenger’s luggage and certain smoking materials carried on
the passenger’s person. For further information, each passenger should contact the relevant
airline representative(s) on their itinerary. Restrictions on hazardous materials are listed
http://www.tsa.gov/traveler-information/prohibited-items.
6. INSECTICIDE NOTICE
We recommend that you refer to the DOT list of airports in countries that require airlines to
treat the passenger cabin with insecticides prior to the flight or while on the aircraft. This list is
on the DOT’s website and is updated from time to time: http://www.dot.gov/office-
policy/aviation-policy/aircraft-disinsection-requirements.
7. HEALTH/IMMUNIZATIONS
You must have the proper immunizations and health screenings and required documentation of
such immunizations and screenings before travel. KHC shall not assume responsibility for the
accuracy of health, vaccination, or documentation prior to departure or upon landing at the
final destination. In some cases, required inoculations must be recorded by Client’s health
practitioner on a valid vaccination certificate, which the Client must carry for proof of
inoculation. If you are concerned about taking any medications or receiving certain
inoculations, check with your health practitioner BEFORE booking. Check the State Department
Web site http://travel.state.gov, for relevant information relating to travel to specific
destinations, and the Center for Disease Control http://wwwnc.cdc.gov/travel/ relating to
health issues related to travel.
8. SELLER OF TRAVEL
KHC is an Independent Contractor of Gifted Travel Network, California Seller of Travel 2113317-
40, Florida ST39093, Washington #603308394. Registration as a seller of travel does not
constitute approval by the State of California.
9. AIR TRAVEL, SCHEDULE RECONFIRMATION, CHECK-IN
Your airline ticket is a contract between you and the air carrier, even if you purchase through KHC. If you purchase air travel through KHC, you acknowledge and agree that KHC does not have the right to control the operations of independent airlines, and agree that KHC is not liable for any personal injury, property damage related to your purchase of air tickets or air travel, including, but not limited to any act, error, omission, injury, loss, accident, or delay caused by any act, error or omission of the airline, including their failure to deliver services, partial or inadequate delivery of services, airline policies including refund or rebooking policies, fees for checked or carry-on luggage, fuel increases, bankruptcy or cessation of operations.
You understand and agree that KHC functions solely and exclusively as a booking agent for the air carrier, that we do not handle or hold client funds for airline tickets, and that we are not the Merchant of Record under the meaning of that term under the Department of Transportation's regulations. Because KHC does not hold or handle client funds, you understand and agree that any refund for cancelled or delayed flights, baggage fees or seat assignments must come directly from the airline and not from KHC.
KHC shall not assume any responsibility for any air schedule changes. In rare instances, upon departure from a country, certain departure taxes must be paid in cash only, and may vary in price. Failure to use a reservation may result in automatic cancellation of all continuing and return flights, as well as forfeiture of airfares.
Airline e-tickets expire a year from issue date unless carrier fare rules in passenger’s itinerary fare provide otherwise.
Due to enhanced security, it is strongly recommended that you check in a minimum of 2 hours prior to scheduled departure for domestic flights and 3 hours prior to scheduled departure time for international flights. Reconfirm flight times at least 24 hours prior to scheduled departure time for domestic flights, and 72 hours prior for international flights.
Frequent Flyer mileage accrual is at the discretion of the airline(s). KHC has no liability if accrual of miles or points is denied or if upgrades are not allowed. Many airlines do not permit upgrades on airfare purchased in certain fare classes or when using frequent flyer miles, loyalty status or certificates.
Seat assignments are not guaranteed even after they are assigned, and KHC has no control over airline seat assignments. Most airlines charge a fee to pre book a seat.
10. CHECK-IN
Due to enhanced security, it is strongly recommended that you check in a minimum of 2 hours
prior to scheduled departure for domestic flights and 3 hours prior to scheduled departure time
for international flights. Reconfirm flight times at least 24 hours prior to scheduled departure
time for domestic flights, and 72 hours prior for international flights.
By checking in for a flight, tour or cruise, you may be agreeing to additional terms and
conditions imposed by the Supplier. If you have authorized KHC to check you in for any
component of your trip, that you take full responsibility for agreeing to and complying with the
Supplier’s terms and conditions of check-in.
11. RIGHT TO CORRECT ERRORS/OFFERS SUBJECT TO AVAILABILITY
We reserve the right to correct errors. In the event of any pricing error or omission, we reserve
the right to adjust such pricing or make any other corrections. All offers, incentives and Supplier
promotions are subject to availability and may change without notice. Prospective Clients are
advised to reserve early to avoid disappointment and additional late booking fees.
12. UNUSED ARRANGEMENTS, MINIMUM PASSENGER REQUIREMENTS AND
ALTERATIONS TO BOOKINGS
When tour, cruise or package prices are based on Suppliers’ contract rates, you will not be
entitled to any refund for any unused portion of travel.
Some group tours are based on minimum numbers of passengers traveling; if the number of
passengers falls below the minimum required, a surcharge may be imposed, or the tour may be
canceled. Any cancelations of a tour or package for reason of failing to meet the minimum
traveler requirement will be governed by the tour operator’s cancelation policy.
If you decide to change any portion of your confirmed arrangements prior to departure or
during your trip, we will attempt to assist you. Certain bookings may not be able to be changed.
All requests for changes to a booking must be made in writing to KHC.
The Supplier may determine that alterations in itinerary are necessary for any number of
reasons, including but not limited to severe weather. Any alterations to an itinerary are at the
sole discretion of the Supplier, and KHC bears no responsibility for any changes.
13. LIMITATIONS OF RESPONSIBILITY AND DISCLOSURE
KHC acts solely as a booking agent for disclosed principal Suppliers and is not the source or
provider of any travel service. Each Supplier is an independent entity with its own management
and is not subject to the control of KHC. The Suppliers whose names appear in travel
documentation are those actually responsible for providing the travel services purchased, and
you consent to the use of those Suppliers.
BECAUSE KHC ACTS AS AGENT FOR DISCLOSED PRINCIPAL SUPPLIERS AND DOES NOT HAVE THE
RIGHT TO CONTROL THE OPERATIONS OF SUCH INDEPENDENT OPERATORS AND SUPPLIERS,
YOU AGREE THAT KHC IS NOT LIABLE FOR ANY PERSONAL INJURY OR PROPERTY DAMAGE,
WHICH MAY ARISE OUT OF THESE SERVICES. KHC HEREBY DISCLAIMS ANY LIABILITY WHETHER
BASED ON CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, INCLUDING WITHOUT
LIMITATION LIABILITY FOR ANY DIRECT, PUNITIVE, SPECIAL CONSEQUENTIAL, INCIDENTAL OR
INDIRECT DAMAGES, IN CONNECTION WITH THE GOODS OR SERVICES PROVIDED BY ANY
PRINCIPAL SUPPLIER BOOKING THROUGH KHC, INCLUDING WITHOUT LIMITATION LIABILITY
FOR ANY ACT, ERROR, OMISSION, INJURY, LOSS, ACCIDENT, DELAY OR IRREGULARITY WHICH
MAY BE INCURRED THROUGH THE FAULT, NEGLIGENCE, WILFULL ACTS, OMISSIONS OR
OTHERWISE OF SUCH SUPPLIER, OR OF ANY SUPPLIER OR THEIR RESPECTIVE EMPLOYEES,
AGENTS, SERVANTS, OR REPRESENTATIVES, INCLUDING, WITHOUT LIMITATION, THEIR FAILURE
TO DELIVER OR THEIR PARTIAL OR INADEQUATE DELIVERY OF SERVICES, THEIR CANCELATION
AND REFUND POLICIES, FUEL INCREASES, BANKRUPTCY OR CESSATION OF OPERATIONS AND
OTHER MATTERS OUTSIDE OF KHC’S CONTROL, AND YOU HEREBY EXONERATE KHC FROM ANY
LIABILITY WITH RESPECT TO THE SAME.
KHC HAS SOLELY RECEIVED COMMISSION AND FEES FOR TRAVEL TRANSACTIONS AND CLIENT
AGREES AND UNDERSTANDS THAT ANY RECOVERY FROM KHC WILL BE LIMITED TO THE
AMOUNT OF COMMISSION AND FEES ACTUALLY RECEIVED BY KHC.
14. RISKS/SAFETY
Travel to certain destinations may involve greater risk than others. KHC urges Clients to remain
informed on a daily basis as to current news events, as well as to review travel prohibitions,
warnings, announcements and advisories issued by the United States Government prior to
booking travel to international destinations. Information on health and safety conditions in
various countries and the level of risk associated with travel to particular international
destinations can be found at http://www.state.gov, http://www.tsa.gov, http://www.dot.gov,
http://www.faa.gov, http://www.cdc.gov, and http://www.cbp.gov The Smart Traveler
Enrollment Program (STEP) is a free service provided by the U.S. Government to U.S. citizens
who are traveling to, or living in, a foreign country. STEP allows you to enter information about
your upcoming trip abroad so that the Department of State can better assist you in an
emergency. Registration is recommended and provided by going to https://step.state.gov/step/
BY OFFERING FOR SALE TRAVEL TO PARTICULAR DESTINATIONS, KHC DOES NOT REPRESENT OR
WARRANT THAT TRAVEL TO SUCH POINTS IS ADVISABLE OR WITHOUT RISK, AND SHALL NOT BE
LIABLE FOR COSTS, DAMAGES, OR LOSSES THAT MAY RESULT FROM TRAVEL TO SUCH
DESTINATIONS. CLIENT’S PARTICIPATION CONSTITUTES ACCEPTANCE OF SUCH EVENTS AT
CLIENT’S OWN RISK.
15. FORCE MAJEURE
KHC will not be in breach of these terms and conditions or otherwise be liable to you, for any
failure or delay in performing an obligation under this Agreement that is due to any of the
following causes, to the extent beyond its reasonable control: acts of God, accident, riots, war,
terrorist act, epidemic, pandemic, quarantine, civil commotion, breakdown of communication
facilities, including web host and internet service provider, breakdown or malfunction of
equipment, destruction of or serious damage to facilities, natural catastrophes including, but
not limited to extreme weather events, floods and volcanic eruptions, governmental acts or
omissions, changes in laws or regulations, national strikes, fire, explosion, generalized lack of
availability of raw materials or energy, and any other unforeseen circumstance which is beyond
the control of KHC. THE PURCHASE OF TRAVEL INSURANCE IS HIGHLY RECOMMENDED ON
ALL TRIPS.
In addition, each of KHC’s Suppliers have terms and conditions which govern Client’s trip, and
Client is advised that if travel Suppliers are affected by Force Majeure, they shall be entitled to,
and may in their sole and absolute discretion, vary or cancel any itinerary or arrangement in
relation to the trip. Payment of any refund to you as a result of the non-performance of any
obligations hereunder shall remain in the sole and absolute discretion of the Supplier, although
KHC shall use its reasonable efforts to secure reimbursement for you where possible.
16. CURRENCY FLUCTUATIONS
Currency exchange rates fluctuate. Prices are subject to change based upon currency exchange
rate fluctuations, provided actual variations have occurred. KHC is not responsible for
surcharges or foreign transaction fees imposed by Client’s credit card or bank.
17. TRAVEL INSURANCE
KHC OFFERS ACCESS TO TRAVEL INSURANCE TO PROTECT PASSENGERS AND THEIR
INVESTMENT IN TRAVEL. UNLESS SPECIFICALLY NOTED, TRAVEL INSURANCE IS NOT INCLUDED
IN THE COST OF CLIENT’S ITINERARY TO PROTECT AGAINST THIRD PARTY SUPPLIER
DEFAULT/BANKRUPTCY PROTECTION, DELAY, INTERRUPTION, MISSED CONNECTION FOR
CRUISES, CANCELATION, MEDICAL EMERGENCY TRANSPORTATION/EVACUATION &
REPATRIATION, BAGGAGE & PERSONAL EFFECTS/LOST LUGGAGE & BAGGAGE DELAY, ILLNESS,
JOB LOSS PROTECTION AND CHANGE OF PLANS, ACCIDENTAL DEATH AND DISABILITY, TRAVEL
ACCIDENT/SICKNESS MEDICAL EXPENSES, AND MORE. PROPER INSURANCE MAY PROTECT YOU
FROM FINANCIAL LOSS IN ALMOST ALL CIRCUMSTANCES. Without appropriate travel insurance,
Client understands and agrees that if Client cancels or interrupts Client’s travel for any reason,
portions of the trip/tour may not be refunded and KHC’s and travel Suppliers’ cancelation
penalties will apply resulting in the loss of monies up to the full cost of Client’s travel booking
and related costs. The purchase of travel insurance is not required in order to purchase any
other product or service offered by KHC. KHC is not a licensed insurance broker, and its advisors
are not qualified or authorized to answer technical questions about benefits, exclusions, and
conditions of any of the insurance offered, nor evaluate the adequacy of the prospective
insured’s existing insurance coverage. An additional charge applies for any travel insurance
selected. KHC CANNOT GUARANTEE THAT ANY INSURANCE PROVIDER WILL APPROVE
COVERAGE FOR A CLAIM MADE UNDER THE INSURER’S POLICY AND MAKES NO
REPRESENTATIONS ABOUT THE EXTENT OF COVERAGE FOR ANY POLICY IT MAY OFFER OR
QUOTE.
18. RESERVATION OF RIGHTS: CHANGES TO THESE TERMS
We reserve the right, in our sole discretion, to change these Terms and Conditions at any time.
Updated versions of the Terms will be provided to Clients, will be posted on our website and
are effective immediately on posting.
19. GENERAL
The laws of the State of Alabama govern these Terms and Conditions. You hereby consent to
the exclusive jurisdiction and venue of courts in Jefferson County, Alabama in all disputes
arising out of or relating to travel bookings with KHC.
If any part of these Terms and Conditions is determined to be invalid or unenforceable pursuant
to applicable law including, but not limited to, the warranty disclaimers and liability limitations
set forth above, then the invalid or unenforceable provision will be deemed superseded by a
valid, enforceable provision that most closely matches the intent of the original provision and
agreement shall continue in effect.
These Terms and Conditions (and any other terms and conditions referenced herein) constitute
the entire agreement between the Client and KHC with respect to travel bookings made with
KHC by any means, and it supersedes all prior or contemporaneous communications and
proposals, whether electronic, oral, or written, between Client and KHC with respect to
communications with KHC. A printed version of this agreement and of any notice given in
electronic form shall be admissible in judicial or administrative proceedings based upon or
relating to these Terms and Conditions to the same extent and subject to the same conditions
as other business documents and records originally generated and maintained in printed form.
